Privacy Policy — How 4g99 Protects Your Data

Special Category Data: 4g99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If such information is incidentally included in a document submitted for KYC purposes, it is not extracted, processed, or retained beyond what is necessary for identity verification.

Data You Provide About Others: If you provide contact details or payment information relating to another individual (for example, listing a third-party bank account), you represent that you have obtained that individual's consent to share their information with 4g99 for the stated purpose. Third-party payment methods are not accepted for withdrawals under any circumstances.

Account Management and Service Delivery: The primary use of your personal data is to create and maintain your 4g99 account, verify your identity, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, settle wagers, and communicate important account notifications to you. Without this data, we cannot provide the services.

Legal and Regulatory Compliance: 4g99 is required to process certain personal data to comply with applicable anti-money laundering (AML) obligations, counter-terrorism financing (CTF) requirements, and any lawful requests from competent authorities. This includes retaining transaction records and identity documents for the periods mandated by applicable law.

Fraud Prevention and Security: We use technical data, usage data, and identity data to detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other conduct that violates our Terms and Conditions. Automated systems and human review may both be applied in this process.

Responsible Gaming: 4g99 analyses usage data — including session length, wagering frequency, and deposit patterns — to identify players who may be exhibiting signs of problem gambling. This analysis supports our responsible gaming obligations and may trigger outreach from the support team or activation of cooling-off tools where appropriate.

Customer Support: Communications data from support tickets, live chat, and email correspondence is used solely to resolve the query or complaint you have raised and to improve the quality of our support service. Support records are retained for a period consistent with our dispute resolution obligations.

Platform Improvement: Aggregated and anonymised usage data is used to understand how players navigate the 4g99 platform, which games are most popular, and where the user experience can be improved. This analysis does not identify individual players.

Marketing Communications: If you have opted in to marketing communications at registration or through your account settings, 4g99 may send you promotional emails or SMS messages about bonuses, new games, seasonal offers (such as Eid and Pohela Boishakh promotions), and BPL / T20 World Cup cricket betting markets. You may withdraw your marketing consent at any time through the notification preferences panel in your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of processing that occurred prior to withdrawal.

4g99 uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage — to operate the platform, remember your session, and understand how the site is used. The table below describes the categories of cookies in use.

Managing Cookies: Strictly necessary cookies cannot be disabled as they are essential for the platform to function. You may disable functional and analytics cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Edge, and Safari — provide controls to block or delete cookies. Note that disabling functional cookies may degrade your experience on 4g99 (for example, your session may not be remembered between visits).

Third-Party Cookies: Some game providers embedded within the 4g99 platform — such as Pragmatic Play, Evolution Gaming, and Spribe — may set their own cookies when their game content is loaded. These cookies are governed by those providers' own privacy policies. 4g99 does not have direct control over third-party cookies.

Do Not Track: Some browsers transmit a "Do Not Track" (DNT) signal. Because there is currently no universally accepted standard for how websites should respond to DNT signals, 4g99 does not alter its data collection practices in response to DNT headers. You may use the cookie controls described above to limit tracking instead.

Payment Processing Partners: To process deposits and withdrawals, 4g99 shares the minimum necessary financial data with the relevant payment gateway — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other participating institutions. Each partner operates under its own privacy and data security framework as a regulated financial entity in Bangladesh.

Game Content Providers: Live casino and slot game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — receive a session token and player alias to initialise gameplay. These providers do not receive your full name, national ID, or payment details. Game session data (wager amounts, outcomes, timestamps) may be recorded by the provider for audit and regulatory purposes under their own data retention policies.

Identity Verification Services: Where 4g99 uses a third-party KYC or identity verification service to cross-reference documents submitted by players, that provider receives the relevant document data under a strictly scoped data processing agreement. Verification results are returned to 4g99 and the provider retains data only as permitted by their own compliance obligations.

Fraud Prevention and AML: 4g99 may share data with specialist fraud prevention and anti-money laundering screening services where there is a legitimate legal basis to do so. This sharing is conducted on a need-to-know basis and is subject to confidentiality obligations.

Legal Disclosures: 4g99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by a valid legal order, subpoena, or applicable law. Where permitted, 4g99 will notify the affected player before making such a disclosure.

Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of 4g99's business operations, player data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified of any such transfer and the privacy terms applicable post-transfer.

International Transfers: Some of 4g99's service providers operate servers outside Bangladesh. Where personal data is transferred internationally, 4g99 takes steps to ensure that the recipient provides an adequate level of data protection — for example, through contractual clauses or recognised certification frameworks. The primary data language for all cross-border communications is English.

Technical Safeguards: 4g99 implements a layered security architecture to protect player data from unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL / TLS encryption for all data in transit between players' devices and 4g99 servers.
• AES-256 encryption at rest for databases containing identity and financial records.
• Multi-factor authentication (MFA) required for all administrative access to production systems.
• Regular penetration testing and vulnerability assessments conducted by independent security professionals.
• Intrusion detection and prevention systems monitoring network traffic in real time.
• Automated anomaly detection for unusual login patterns, IP address changes, and access-privilege escalations.

Organisational Safeguards: Access to personal data is restricted to staff members who require it to perform their specific job functions. All team members with data access are subject to confidentiality obligations and receive regular data protection training. 4g99 maintains an internal data breach response procedure aligned with industry best practices.

Data Breach Notification: In the event of a confirmed personal data breach that poses a risk to affected players, 4g99 will notify the affected players at their registered email addresses within a reasonable timeframe. The notification will describe the nature of the breach, the data categories affected, the likely consequences, and the measures 4g99 has taken or proposes to take.

Data Retention Periods: 4g99 retains personal data for as long as your account is active and for a further period after account closure as required by applicable law or legitimate business interest. The following general retention guidelines apply:

• Account and identity records: Retained for a minimum of five (5) years after account closure to meet AML and regulatory obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the final communication in a thread.
• Marketing preferences and consent records: Retained for the duration of your account plus two (2) years to evidence compliance with consent requirements.
• Analytics data: Anonymised after twenty-four (24) months and retained indefinitely in aggregate form only.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information. Where data cannot be immediately deleted due to technical constraints (for example, backup rotation cycles), it is isolated from active processing until deletion is complete.

4g99 employs age verification controls at the point of registration and again at the point of first withdrawal. These controls require players to confirm their date of birth and, where warranted, to submit documentary proof of age such as a national ID card or passport. Players who circumvent these controls by providing false date-of-birth information are in material breach of the Terms and Conditions, and any funds held in the resulting account will be forfeited.

If you are a parent or guardian and believe that your child has registered an account on 4g99 without your knowledge, please contact [email protected] immediately. Include as much detail as possible (registered email address, approximate registration date, device used) so that our team can locate and close the account promptly. 4g99 takes reports of underage account usage extremely seriously and will act on all credible reports without delay.

4g99 also supports broader child-safety initiatives. We do not direct any marketing communications toward individuals who have not confirmed that they are aged 18 or older, and our advertising channels are configured to exclude audiences that include minors.

4g99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When a material change is made — that is, a change that affects how we collect, use, or share your personal data in a way that could reasonably concern you — we will notify registered players via email to their registered address and display a prominent notice on the platform for a period of not less than fourteen (14) days before the change takes effect.

For non-material changes (such as corrections to typographical errors, clarifications that do not alter the substance of the policy, or updates to contact details), the revised policy will be published with an updated effective date without prior individual notice.

Continued use of the 4g99 platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update, you must cease using the platform and may request closure of your account by contacting [email protected]. Upon account closure, your Real Money Funds balance will be returned to your registered withdrawal method, subject to the conditions set out in the Terms and Conditions.

Previous versions of this Privacy Policy are archived and available on request by contacting the support team. Requests for archived policy versions will be fulfilled within five (5) business days.

Contact for Privacy Matters: All privacy-related enquiries, rights requests, and data breach reports should be directed to the 4g99 support team. Our support staff are available 24/7 through the account dashboard live chat, with priority staffing during 9:00 AM to 1:00 AM Bangladesh Standard Time (BST, UTC+6) daily. Written enquiries may also be submitted to [email protected] and will receive an acknowledgement within two (2) business days.